Sutherland Work from Home Jobs 2023 | Associate – Customer Service

Sutherland Work from Home Jobs 2023 Hiring Freshers. Candidates with B.com/ M.com degree are eligible to apply for the job Role.

Sutherland Work from Home Jobs 2023 – Overview

• Company – Sutherland work from home
• Role – Associate – Customer Service
• Qualification – B.com/ M.com
• Experience – 0-3 years
• Location – Remote (Chennai)
• Salary – 3 LPA – 4 LPA

ABOUT SUTHERLAND COMPANY

Sutherland is a global business process outsourcing (BPO) and technology services company headquartered in Rochester, New York. With a presence in over 40 countries, Sutherland provides a range of services, including customer engagement, digital transformation, and back-office support, to clients across various industries such as technology, healthcare, finance, and retail. The company is known for its focus on delivering innovative solutions and leveraging technology to enhance business processes. Sutherland aims to help clients improve efficiency, reduce costs, and enhance the overall customer experience through its comprehensive suite of services and solutions.

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Sutherland Work from Home Jobs 2023 – Roles & Responsibilities For Associate – Customer Service

1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
2. Track and report Service Level Agreement (SLA)
3. Acting as a backup to the Team lead as and when required
4. Perform Quality checks as per the agreed criteria
5. Participate in Quality and Continuous improvement initiatives
   6.Create and publish Management Reports
   7.Active participation in Learning & Developments
   8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change.
   

Sutherland Work from Home Jobs 2023 – Skills Required for Associate – Customer Service

1. Strong communication skills to effectively interact with customers and address their inquiries.
2. Active listening abilities to understand customer needs and provide accurate and timely solutions.
3. Proficient use of customer service tools and software for efficient issue resolution.
4. Empathy and patience to handle customer concerns with a positive and helpful attitude.
5. Problem-solving skills to analyze and resolve customer issues in a timely manner.
6. Knowledge of company products/services to provide accurate information and assistance.
7. Time management skills to prioritize tasks and meet customer service targets.
8. Adaptability to navigate through various customer situations and adapt communication style accordingly.
9. Conflict resolution skills to manage and de-escalate challenging customer interactions.
10. Detail-oriented approach to ensure accuracy in documentation and follow-up on customer cases.

HOW TO APPLY FOR SUTHERLAND WORK FROM HOME JOBS 2023 ?

To apply for the Sutherland Work from Home Jobs 2023 – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

ROLE- Associate – Customer Service – Remote (Chennai)

CLICK HERE TO APPLY

Sutherland Work from Home Jobs 2023– Frequently Asked Question?

What is the Sutherland work from home selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 4 LPA for the this role.

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.